Terms of Service

1. The services

We sell reputation management services for businesses: review request kits, replies to reviews, reports of reviews that break a platform policy, profile audits and fixes, local customer campaigns and reports. Each service page lists what a plan includes.

2. What we never do

We do not write, post, buy, sell or arrange reviews. We do not pay, discount or reward anyone for a review. We do not ask only selected customers for reviews. We do not promise a number of reviews, a rating or the removal of any review. We will refuse an order that asks for any of these and refund it.

3. Your part

You confirm that you own or are authorised to act for the business in your order, that the information you give us is accurate, and that review requests are sent only to people who really were your customers.

4. How an order works

After payment we review your business profile and contact you by email to confirm the details. Work starts after that. If you do not answer within 14 days, we cancel and refund the order.

5. Decisions by platforms

Google, Trustpilot and other platforms decide what appears on their sites, including whether a reported review is removed. We are not affiliated with them and cannot control their decisions.

6. Ad spend

Advertising budgets are paid by you directly to the ad platform and are not part of our prices.

7. Refunds

See the Refund Policy.

8. Liability

Our maximum liability for any order is the amount you paid for it.

9. Changes

Prices and services may change; an order keeps the price it was placed at. The date above shows the latest version of these terms.